Question 1

Does Kambu Health offer Transportation Services?

Accepted Answer

Yes, Kambu Health provides transportation to regular clients who require transportation to and from their medical appointments at Kambu Health Ipswich Clinic, Hospital,  and our partnered allied health and specialists.

Kambu Health Transportation provides safe and timely transport for clients to access comprehensive health care services that would otherwise be restricted due to lack of ability or general transport limitations.

Question 2

What are Kambu Health Transportation Services hours of operation?

Accepted Answer

Ipswich Clinic transport services operate:  7.00am to 4.00pm Monday to Friday

Transportation Services do not provide transport on weekends and/or Public Holidays.

Question 3

Who is eligible for Kambu Health Transportation Services?

Accepted Answer

Kambu Health provides transport services for registered Aboriginal and Torres Strait Islander people, individuals, partners, children, and their carers.

Transport services will be provided to patients based on need and priority. Need and priority is determined using the eligibility criteria as a guideline:

•	Elderly, frail 
•	People with a disability 
•	Pregnant women 
•	Families with children 
•	Very unwell

In every instance of a very unwell patient, a medical professional is to triage and determine if an ambulance is to be called and/or a home visit enacted.

Question 4

How can I access Kambu Health Transportation Services?

Accepted Answer

To access the transportation services, it is recommended to book your transportation service as soon as you have a confirmed medical appointment at a Kambu Health Ipwich Clinic.

Alternatively, if your circumstances have changed you can contact the Kambu Health Ipswich Clinic where your appointment is scheduled and inform them of your transportation needs.

They will guide you through the process and provide further assistance.

To assist with driver scheduling, cut-off times for bookings are as follows:

•	Clinic transport – request must be made at time of booking appointment and cannot be on the day
 
•	Hospital and Specialist Transport five (5) working days prior to transport.

.

Question 5

Are there any fees for using Kambu Health Transportation Services?

Accepted Answer

No, Kambu Health Transportation Services is provided free of charge to eligible patients.

Question 6

Can I bring someone with me during the transportation?

Accepted Answer

Yes, you can bring a support person or caregiver with you during the transportation, depending on the availability and capacity of the transportation service.

It is important you inform the clinic when scheduling your transportation needs.

Question 7

What types of vehicles are used for transportation?

Accepted Answer

Kambu Health Transportation Services utilize a range of vehicles, including cars, vans, or buses, depending on the number of passengers and mobility requirements.

Question 8

Are the vehicles used for transportation accessible for individuals with mobility challenges?

Accepted Answer

Yes, Kambu Health strives to provide accessible transportation options for individuals with mobility challenges.

Please inform the clinic of any specific requirements when scheduling your transportation.

Question 9

How do I cancel or reschedule my transportation service?

Accepted Answer

If you need to cancel or reschedule your transportation service, please contact the Kambu Health Ipswich Clinic as soon as possible.

It is important to provide notice to allow for scheduling adjustments and to assist other patients who may require transportation.

Question 10

Will I get a confirmation of my transportation appointment?

Accepted Answer

Yes, a member of the Transportation team will contact you the day prior to confirm your booking.

If the appointment is not able to be confirmed by 4:30pm (that is you do not respond to the call to confirm) the day prior, the appointment will be cancelled.

Kambu Health Transportation Services is NOT responsible if you miss your appointment because you failed to respond to the call and/or cancel your appointment.

Question 11

What if I miss my transport?

Accepted Answer

If you miss three (3) transports or fail to provide sufficient notice, you will be suspended from transport services for six (6) months.

Question 12

Further questions?

Accepted Answer

If you have any further questions or require additional information about Kambu Health Transportation Services, please don't hesitate to reach out to Kambu Health Ipswich Clinic, PH: (07) 3810 3000
 
Our deadly team is here to assist you in accessing the healthcare services you need.

SERVICES & SUPPORT / HEALTH SERVICES / TRANSPORT SERVICES

TRANSPORT SERVICES

Kambu Health provides transportation to regular clients who require transportation to and from their medical appointments at Kambu Health Ipswich Clinic, Ipswich Hospital,
and our partnered allied health and specialists.

Please see Frequently Asked Questions (FAQs) below:

SERVICE LOCATIONS

SERVICES & SUPPORT

QUICK LINKS

SERVICES & SUPPORT / ​HEALTH SERVICES / TRANSPORT SERVICES