Question 1

How can I schedule an appointment with a GP?

Accepted Answer

Please call our Laidley Clinic on 07 5465 3541, Monday to Saturday, 8.00am to 4.00pm.

Alternatively, you can email: LaidleyClinic@kambuhealth.com.au and one of our deadly team members will reach out to you.

All clients are encouraged to book with your regular/preferred GP when booking your appointment.
 
If you have tested positive for COVID-19, please inform the clinic by telephone before attending your scheduled appointment.

Question 2

What are the wait times to see a GP?

Accepted Answer

Our GPs make every effort to see patients on time.

However, occasional delays may occur.

If you have been waiting more than an hour from your scheduled appointment time please speak with our lovely receptionist to provide you with an update on when you can expect to be seen next.

Question 3

Do I need to be Aboriginal and/or Torres Strait Islander to access a GP?

Accepted Answer

Kambu Aboriginal and Torres Strait Islander Corporation for Health, is a community-controlled health service, developed by local Aboriginal and Torres Strait Islander people for local Aboriginal and Torres Strait Islander people and their families.

However, our GP consultations are available to anyone, regardless of where you live, and/or nationality.

Question 4

Can I obtain a repeat prescription without an appointment with the GP?

Accepted Answer

No, all repeat prescriptions require a GP appointment.

Some prescriptions can be provided via a telehealth consultation.

Question 5

Do I need to be an existing patient to access dental, allied health, or specialist services?

Accepted Answer

Yes, to access dental, allied health, or specialist services, you must be regular patient having  attended Kambu Health three (3) times or more in the last 12 months and have undergone your Annual 715 Health Check and/or GP Management Plan.

Question 6

Can I request the  GP to fill out Centrelink or WorkCover paperwork without making an appointment?

Accepted Answer

No, you must schedule an appointment advising our receptionist you require paperwork completed.

Paperwork consults are lengthy and may take a GP longer than a standard appointment time to complete correctly.

Failure to inform reception of the nature of your appointment may result in your GP asking you to return for another visit to complete later.

Question 7

Do I need to make an appointment to get a referral to a specialist?

Accepted Answer

Yes, to get a referral you'll need to speak to your GP about your health concerns.

Your GP will determine if you need specialist treatment and arrange any medicines or tests that you need.

Your GP will then send a written referral letter to a specialist doctor at one of our hospitals.

Question 8

Can I access transport services?

Accepted Answer

Kambu Health proudly offer transport services to Aboriginal and Torres Strait Islander individuals, partners, children, and carers. To qualify, it must be established that you are unable to access private transport or reasonable public transport options.

Transport is generally limited to the client and one accompanying family member and/or carer. Please note if the eligible parent/carer has more than one child with an appointment, then every accommodation will be made to transport as a family unit.

Priority is given to elderly or frail individuals, people with disabilities, pregnant women, and families with children. While we provide client transport, please note that we may not be able to accommodate higher complex needs or additional support beyond the reasonable capacity of the driver.

Please visit our Transport Services page for further information.

Question 9

How do I know if I am still on the waiting list to see an allied health professional or specialist?

Accepted Answer

At Kambu Health, we do not maintain waiting lists.

If your GP has referred you to an internal allied health or specialist service we recommend you see our receptionist before exiting to schedule the next available appointment.

We encourage all clients to book as soon as possible to avoid any delay.

However, if you do forget to do this, you are welcome to contact our clinic reception team to book in.

Question 10

How can I provide feedback about the service I received?

Accepted Answer

We value your feedback and continuously strive to improve our services.

Whether you have positive feedback or suggestions for improvement, we encourage you to share your thoughts with us.

We have a clear and robust process in place to respond to feedback, complaints, or compliments confidentially and efficiently.

Please ask one of our deadly reception team for a feedback form, our feedback box is located in the waiting room.

Alternatively, you can visit our CONTACT US page to lodge electronically.

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Need help? Get in touch with our Laidley Clinic team.

How can I schedule an appointment with a GP?

What are the wait times to see a GP?

Do I need to be Aboriginal and/or Torres Strait Islander to access a GP?

Can I obtain a repeat prescription without an appointment with the GP?

Do I need to be an existing patient to access dental, allied health, or specialist services?

Can I request the GP to fill out Centrelink or WorkCover paperwork without making an appointment?

Do I need to make an appointment to get a referral to a specialist?

Can I access transport services?

How do I know if I am still on the waiting list to see an allied health professional or specialist?

How can I provide feedback about the service I received?

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